1. Introduction

This privacy policy ("Privacy Policy") describes how Tyga.Cloud Ltd and its EmailInABox division, operating as Tyga.Email ("EmailInABox", "we", "us", or "our") collect, use, and disclose your Personal Data in the course of our email hosting business.

Key Definitions

"Personal Data" means any data relating to an identified or identifiable natural person that is processed by EmailInABox as described in this Privacy Policy when such information is protected as "personal data" or "personal information" under applicable data protection laws.

"Services" means all of EmailInABox's email hosting services, websites, applications, tools, platforms, and services offered by EmailInABox, but excluding third party applications.

"Website" means the EmailInABox.com website or any other proprietary website owned by EmailInABox or that EmailInABox has the authority to manage and control.

2. Applicability

This Privacy Policy applies to Personal Data for which EmailInABox acts as a controller, such as when you visit our Website or create an account for our Services. When our customers use our Services to process Personal Data (such as email content), EmailInABox acts as a processor on behalf of our customers.

If you have questions about how your email data is processed by our customers or wish to exercise your rights with respect to that data, you should contact the customer who owns the email account.

3. Information We Collect and Process

Information You Provide Directly

Information Collected Automatically

• Log & Device Data: IP address, browser type, device model, operating system, access times, referring URLs
• Cookie Data: Session cookies, preference cookies, analytics cookies (with your consent)
• Usage Data: Service usage patterns, feature utilization, performance metrics
• Email Metadata: Email delivery statistics, server performance data (not email content)

Information from Third Party Sources

We may obtain limited business contact information from lead-generation and marketing companies to assist with our sales and marketing efforts. This may include business email addresses, company information, and professional details.

4. How We Use Your Information

We use information that we collect about you, including Personal Data, for the following purposes:

Service Provision

• Provide email hosting services and webmail access
• Manage your email accounts and domain configurations
• Process email delivery and maintain server infrastructure
• Provide customer support and technical assistance
• Monitor service performance and prevent abuse
• Ensure security and prevent fraud

Communication

• Service Communications: Account notifications, service updates, security alerts
• Billing Communications: Invoices, payment confirmations, subscription renewals
• Marketing Communications: Product updates, newsletters (with your consent)
• Support Communications: Responses to your inquiries and support requests

Service Improvement

• Analyze service usage to improve performance and features
• Develop new email hosting capabilities
• Monitor and improve security measures
• Conduct research and analytics for service enhancement

Legal and Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Protect our rights and interests
• Enforce our Terms of Service

5. With Whom We May Share Your Information

Service Providers

We use trusted third-party service providers to help us deliver our services:

• Payment Processors: Stripe and other payment providers for billing
• Infrastructure Providers: Cloud hosting and server management
• Security Services: DDoS protection, SSL certificate providers
• Analytics Providers: Website analytics and performance monitoring
• Support Tools: Customer support and helpdesk platforms

Legal Requirements

We may share your information when required by law or to protect our rights:

• In response to valid legal requests (subpoenas, court orders)
• To comply with applicable laws and regulations
• To protect the safety and security of our users and services
• To investigate fraud, abuse, or violations of our Terms

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Retention

We retain your Personal Data for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for 30 days after cancellation
• Email Content: Retained according to your account settings and backup policies
• Billing Data: Retained for 7 years for tax and accounting purposes
• Log Data: Retained for 90 days for security and performance monitoring
• Marketing Data: Retained until you unsubscribe or request deletion

7. Security and Storage of Information

EmailInABox takes the security of your Personal Data very seriously. We implement comprehensive security measures to protect your information:

Technical Safeguards

• End-to-end encryption for email transmission
• Automatic SSL/TLS certificates for all domains
• Encrypted storage of sensitive data
• Regular security updates and patches
• Multi-factor authentication options
• DDoS protection and firewall systems

Operational Safeguards

• Limited access to personal data on a need-to-know basis
• Regular security training for our team
• Incident response procedures
• Regular security audits and assessments
• Secure data centers with physical access controls

Your Security Responsibilities

You also play a crucial role in keeping your data secure:

• Use strong, unique passwords for your email accounts
• Enable two-factor authentication when available
• Keep your devices and email clients updated
• Report any suspicious activity immediately
• Don't share your login credentials with others

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your Personal Data:

Universal Rights

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain types of processing

GDPR Rights (EU/UK Residents)

• Right to restriction of processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authorities
• Right to object to automated decision-making

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@tyga.email or use the contact information provided at the end of this policy. We will respond to your request within 30 days (or as required by applicable law).

Cookie Preferences

You can manage your cookie preferences at any time through our cookie consent banner or by visiting our Cookie Policy page. You can also adjust your browser settings to block or delete cookies.

9. International Data Transfers

EmailInABox operates globally and may transfer your Personal Data to countries outside your residence. We ensure appropriate safeguards are in place for international transfers:

Transfer Mechanisms

• Adequacy Decisions: Transfers to countries with adequate data protection
• Standard Contractual Clauses: EU-approved contract terms for data protection
• Data Processing Agreements: Binding agreements with service providers
• Certification Programs: Industry-standard privacy certifications

Data Locations

Your data may be processed in the following regions:

• Primary: European Union (Germany, Netherlands)
• Secondary: United Kingdom
• Backup: United States (with appropriate safeguards)

10. Children's Privacy

EmailInABox is not directed to children under 16 years of age (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect Personal Data from children under 16.

If we discover that a child under 16 has provided us with Personal Data, we will promptly delete such information from our systems. If you believe that we may have collected information from a child under 16, please contact us immediately.

For educational institutions and organizations that may use our services for students, please ensure appropriate consent and safeguards are in place according to applicable laws such as FERPA and COPPA.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Post the updated Privacy Policy on our website
• Update the "Effective Date" at the top of this policy
• Notify you of material changes via email or account notification
• Provide a summary of key changes when significant updates are made

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Team

EU/UK Representatives

For residents of the European Union and United Kingdom, you may also contact our designated representatives for data protection matters:

• EU Representative: eurep@tyga.email
• UK Representative: ukrep@tyga.email

Supervisory Authorities

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority:

• UK: Information Commissioner's Office (ICO) - ico.org.uk
• EU: Your national data protection authority
• Other jurisdictions: Your local privacy regulator